3. 實時溝通矩陣 - 全渠道接入： ```mermaid graph LR A[網站訪客] --> B{溝通渠道} B --> C[智能客服(7x24)] B --> D[預約回撥系統] B --> E[視頻會議接入] B --> F[WhatsApp商務對接] ``` - 對話式AI：部署GPT-4驅動的上下文感知聊天機器人
2. 實時數據看板 - 核心指標監測： ```sql SELECT DATE(timestamp) AS day, COUNT(DISTINCT session_id) AS sessions, SUM(conversion) AS conversions, ROUND(SUM(revenue)/COUNT(DISTINCT user_id),2) AS ARPU FROM web_analytics GROUP BY 1 ``` - 異常預警：設置CTR下降10%自動觸發警報
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